Data Collection and Storage
If you get in touch with us via this website, we may store the information you give us. We operate in accordance with the Data Protection Act 1998, and take reasonable precautions to make sure your data is secure. But any data transmitted by email or over the internet is not guaranteed to be secure (it may go astray before it reaches us, or be intercepted), so we cannot guarantee the security of any data you send us in this way.
You have the right to see any personal information we hold about you. Please also let us know your details change so we can ensure our records remain accurate.
If you give us your personal details via this website (using the contact form or via email), we may use them to send you news, offers and information in future. This may be by post, email, text message or a telephone call.
Our contact form has a ‘subscribe’ button below it - so if you don’t want us to send you marketing communications by email, please leave this box blank. If you agree to receive emails from us, you will always have the opportunity to opt out in future.
We may still send you information through the post, or telephone or text you, unless you tell us not to; and we’ll assume you’re happy with that unless you tell us otherwise.
In the event of an emergency (eg, if we become aware of a product fault or a manufacturer’s recall which means we have reason to believe that your energy system may be unsafe), we will use every means possible to contact you, even if you have opted out. We think that’s the responsible thing to do.
If you make an enquiry or become a client, we may sometimes have to pass on the information you give us to our suppliers or other third parties in order to properly answer your question or fulfil the administrative requirements of your order. We may also need to release your data if the law ever requires us to do so; or if we need to establish, defend or exercise our legal rights (for example, fraud and credit checks). We may also use professional agencies to help us manage our database and our marketing, and they may have access to your data. Apart from these circumstances, we will not pass on your data to any third parties.
We reserve the right to update these policies without notice. Any changes we make will appear on this page, so you should return to this page from time to time to check you are still in agreement with how we store and use your data.
If you have any queries about our policies, please contact us using the information on the Contact page.
Please also refer to our Terms and Conditions page for using this website.